About your order confirmation
About your order confirmation
After you place your order on FruitStand, you'll receive an email order confirmation to the email address you entered on your order.
The order confirmation will contain:
Product you ordered
Your order number
How much you paid
Are there limitations where you can ship produce?
While we'd love to ship everything to everywhere, we must follow all state laws regarding produce regulations. If we cannot ship a specific produce to your state, it will be listed on the Experiences page under Shipping & Delivery.
Caviar Limes: We cannot ship caviar limes to Arizona due to ...
Can I order this as a gift?
Yes, that's so generous of you!
When you click on the shopping basket icon in the top right of the page you will be met with a dropdown that shows you everything in your cart.
Scroll down the page and choose the option to Add A Gift Note. Don't worry, this is totally free. At this point, becaus...
Can I speak to a human?
Hi! Humans here :)
Our customer service team is email only and you're welcome to leave us a message via our website, this article or by sending to us directly, firstname.lastname@example.org.
We'll get a reply to you within 1 business day.
Do you accept food stamps?
We do not accept food stamps for payment at this time.
Do you offer wholesale discounts?
We do not offer wholesale discounts at this time.
If you are interested in discussing a potential discount, please let us know what you are in search of by sending an email to email@example.com.
Do you ship to PO Boxes?
No, FruitStand does not ship to PO Boxes. Please make sure to enter a physical mailing address on your order to ensure delivery.
Do you ship to US Territories?
FruitStand does not ship to any US Territories.
How do I cancel an order?
To cancel an order, send an email to firstname.lastname@example.org with the reason for cancellation.Unshipped orders can be cancelled as long as the request is made 72 hours prior to your harvest date for a full refund.
** Please note: **Orders that are within 72 hours of shipping or have ...
How do I correct my shipping address?
Typos happen!To correct a shipping address on an unshipped order, please reach out to our customer support (email@example.com) with the following:
Your order number
The corrected address
If your order has already shipped, we may not be able to make changes. Our customer support te...
How do I get a refund?
We wanted to start off by saying thank you for shopping at FruitStand. Every single item on this site comes directly from a small-scale farmer or other small food artisans, often mom and pop, that most people never knew existed. We truly hope you discovered something wonderful.
With that said,...
How do I order more than one box?
Bring on more GOODNESS!
Changing the quantity of your order couldn't be easier. All you have to do is click the shopping basket at the top right corner of the webpage. This will reveal everything in your cart. Simply use the options right below the name of the product to adjust the quantity of i...
How long will it take to get my box?
Each order is part of specific harvest dates.For example, if you order caviar limes and we state our harvest is between January 27th - 30th, that means your caviar limes will ship out that week. Even if you order in December, your limes are still going to be picked and shipped out the last w...
I can't enter my discount code
Let's get you that discount!If you're on a mobile device, chances are, you don't see the discount code.But alas, it's under the "Order Summary" section at the top:Click the cart icon with the ^ symbol to display the Order Summary and enter your discount code.
I didn't get an email from you
Let's make sure you get our emails!
Order confirmations and marketing emails will come from our domain, @fruitstand.com.
In some cases, they will go to your Spam folder.
If you placed an order and did not receive an order confirmation, please check your Spam folder to see if it's there. If not...
I don't want to pay with Shopify. Can I pay with a different card?
If you entered your email at payment and then received a Shopify text code, but do not want to pay with Shopify, ignore the text.
Proceed to the payment section and enter your credit card or use PayPal further down on the page to continue with your order.
I forgot to apply my discount code. How can I adjust my order?
Forgot to apply that discount? All good!Please reach out to our customer support team by sending an email to firstname.lastname@example.org with your name, order number and discount code to apply the discount to your order.
I’m getting an error when I place my order online. How do I fix this?
That's definitely not cool! Let's get this fixed.
Please click the contact us link below, making sure to include the following helpful details:
What error or bug do you get?
What browser are you on?
Are you on a mobile or desktop device?
What are you ordering?
Screenshots are welcome.
I ordered one box but I actually want two. If I place a second order, can they be combined?
The more harvest boxes, the merrier!
Boxes are shipped individually.
If you place an order for one box now, place your second order and it will be shipped out separately to you within close proximity of your initial order.
My box was damaged. How do I replace?
If your order arrives damaged, broken or missing parts, or if the item itself appears to be rotten/moldy, or unsafe to eat or use, please contact us at email@example.com within seven (7) days of receiving your product with a photo or video of what you received and your order number and we'll...
My fruit is rotten. How do I get a new box?
Gross! We're sorry about that.
If you suspect the produce has gone bad, **please take a picture of how it was received** then throw it in the trash immediately. Do not consume rotten produce.
We can offer a refund for your box with our 7 day satisfaction guarantee.
My order says delivered but it's not here yet
Talk about a let down!But - keep your head high, my friend. The delivery email might arrive to your Inbox a few hours before the order actually arrives on your doorstep. If you do not receive your box by the end of the day, reach out to our customer support for help.
Order stuck in transit
We're noticing that FedEx is not scanning boxes as frequently as they normally do. Some boxes will appear to be stuck in a single location for multiple days and then suddenly deliver to you on time and others may not show any movement in-transit until the order is delivered. This is confusing and...
What taxes do you charge?
If taxes apply, they will be determined by state and calculated at checkout. You will be able to see any applied taxes prior to purchasing.
What will I see on my credit card statement?
When making a payment with FruitStand, you will see the following on your credit card statement:SP * FRUITSTAND COM
When should I receive my order?
FruitStand doesn't sell frozen or prepackaged fruit. Everything we promote is picked right off the tree, vine or bush during the stated harvest period, checked for quality and safety, protected with Apeel, packed with love and sent right to your door.
We're hoping that you understand ...
Where is my order?
If you have not yet received an email with your order details, let us know by contacting customer support "firstname.lastname@example.org".
Where will my refund go?
A refund will be sent to the original payment method of which you made your order. If you no longer have access to that payment method, then you will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.View our full refund policy be...